FAQ's

• Buying a Voucher
• I want to buy two fo the same voucher
  
• I don't have a printer
• My voucher didn't print
• Bank Statement
• I can't buy online
• Details - please note

Buying a Voucher

We've tried to make buying a voucher as easy as possible.

• Once you have found the voucher of your choice on this page click the "Buy Now" button
• You will then need to login or create an account
• Once registered you will need to verify your email address by clicking on the link in the email we send you.
• Once registered and verified you will see a button at the bottom of the sample voucher: "Purchase Voucher"
• You will then be prompted to enter your credit card and address details
• Your bank may ask you for some information - sort of like an online pin code
• Once the transaction is complete you will see your purchased voucher and a button: "Print Voucher"
• Purchase complete

Please note:

Your credit card or bank statement may show the purchase as being from "www.ukrd.com". UKRD Group Limited is our parent company runs the voucher payment process on our behalf. For clarification please click here.

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.

I want to buy two of the same vouchers

Unfortunately you can only purchase one voucher for the same offer per email address. If you wish to purchase multiple vouchers you may do so by signing up with a second email address.

I don't have a printer

If you don't have access to a printer then don't worry you can still buy one...Once you have made your purchase just get in touch with us below and let us know what the situation is and we'll print it for you. You can then visit us here at [Radio Station] to pick it up.

Please note:

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.

My voucher didn't print

Sometimes printers have a mind of their own and decide to eat the paper they are printing onto.Get in touch with us below, we'll reset your account for you and once you've logged back in you will have access to print your voucher again.

Please note:

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.

Bank Statement

Your bank or credit card statement will suggest that your payment is to "www.ukrd.com". UKRD Group Limited is our parent company runs the voucher payment process on our behalf. For clarification please click here.

If you are still unsure and want to speak to someone please telephone UKRD's Exeter office on 01392 248976 option 4.

I can't buy online

Our systems use the very latest security to ensure your data and credit card details remain safe.

Unfortunately we are unable to offer the sale of vouchers over the telephone or by cash at our office. To make a purchase you must use the internet.

Details - please note

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.